When you need to have a prescription refilled, please contact your pharmacy at least 7 days before you run out of the medication. They will contact us if needed.
Mail Order Rx Refills
Please notify us 15 days in advance for mail order prescriptions.
Triplicate Refills (Controlled Substances)
Please call our office at least 7 days before you run out of these medications. Please leave the following information:
- Patient's Name (please spell) & Birth Date
- Daytime phone number
- Name of medication
- Strength of medication
- Quantity of pills
- How and when medication is taken
We will call you when the prescription is ready to be picked up.
If you have received samples from your doctor, please follow the printed directions. You may fill any accompanying prescription if the samples were effective. Please do not call the office for more samples.
You will be notified in 5-7 business days of any abnormal laboratory or radiology test results. If you have concerns or were instructed to call about your lab results, you may phone us at 559-437-7311. These calls will normally be addressed at the end of the day.
Appointments (559) 437-7311
We love to take care of your children and will try to accommodate your busy schedules as best we can. Please call early as our popular afternoon time slots fill up quickly. If your physician is unavailable, we will offer one of our other providers who will care for your child and communicate the findings and treatment to your regular physician.
Cancellations (559) 437-7311
We require a 24-hour advance notice if you need to cancel or reschedule an appointment. If you are more than 15 minutes late to your appointment, we may need to reschedule you.
At times schedules may be affected by emergencies or longer-than–expected visits. We may need to address your urgent issues and schedule another appointment to address others.
You will be taken into an exam room according to your scheduled time with your assigned provider, not your arrival time. We will do our best to keep you on schedule.
If you need a second family member to be examined, please let us know when scheduling the appointment.
Please bring to your appointment:
1. All medications you are taking
2. List of Urgent Issues
3. Any work or School absence excuse forms
4. Your Insurance Cards
5. Your Co-payment*
6. Forms that need to be filled out (A FEE will be collected)
7. Immunization Records
*Co–payments are determined by your health plan. Your Summary of Benefits Handbook should contain accurate co-pay information.
Forms & School or Work Excuses
Please allow 48-72 hours for forms to be completed. A fee will be collected upon completion. If you need a work excuse or your child needs a school absence note, please let the front desk or medical assistant know up-on arrival.
Referral to Specialists (559) 437-7352
Your physician may refer you to a specialist. If you are an HMO patient, a CMP referral is necessary for the specialty provider. The referral staff will schedule an appointment with a specialist and contact you concerning the date and time. Please wait for the referral to be processed before seeking specialty care, as prior authorization from your health plan may be necessary. Without a referral, payment may be denied and you may be responsible for the total payment.
Routine referrals are processed in 5-7 working days. If you do not hear from us in 10 working days, please contact our office. An urgent referral will be processed within 24 hours.
If you need a copy of your medical records forwarded to another provider, you must complete a Release of Information form at the CMP office. This is required to assure your confidentiality and to meet federal regulations. Please allow at least (7) seven working days to complete the copying. A fee will normally be charged upon completion.
If you need medical attention after normal office hours or your physician is unavailable, another CMP provider will take your call and make necessary arrangements for your care.
If you have an urgent or sudden illness, please contact the office immediately. An appointment will be scheduled for you.
If you require emergency treatment or you are in a life-threatening situation, please dial 911 immediately. Our preferred emergency care facility is Community Medical Center—Clovis.